Quality Assurance Services by
NCRI Solutions

Enhancing Customer Satisfaction through Precision and Insight

Are inconsistent Quality Standards and communication
issues affecting your Customer Interactions?

Our QA services are designed to tackle these challenges head-on, ensuring that your team delivers exceptional service every time.

About Us

NCRI Solutions specializes in independent call center quality assurance. With a focus on actionable insights and continuous improvement, we empower businesses to enhance their customer-facing teams through expert monitoring and evaluation.

QA Solutions

Who we are

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Guaranteed Results

Technological Stack

Our QA services are powered by advanced technology to ensure optimal performance:

AI-Powered Analytics

Utilizing machine learning algorithms for real-time data analysis and trend identification.

CRM Integration Tools

Seamless integration with leading CRM platforms for streamlined operations.

Performance Monitoring Software

Tools that provide live tracking of key performance indicators (KPIs).

Interactive Dashboards

Customizable dashboards that visualize data for quick decision-making.

Sentiment Analysis Software

Advanced tools that analyze customer interactions, providing insights into customer satisfaction levels.

Why Choose NCRI Solutions?

Impartial Viewpoint

Gain an unbiased perspective on interpersonal interactions, providing coaching-ready feedback.

Technology Integration

Expert support in integrating AI into your QA operations for improved efficiency.

Independent Quality Assurance

Outsource your QA programs fully or partially for increased actionable insights and service improvement.

Expert Targeted Analysis

Specialized contact analysis supports effective coaching and enhances agent performance.

Regular Assurance and Evaluation

Enhance existing QA activities to maximize the value of every interaction.

Provides Actionable Insight and Intelligent Outcomes

Blending human expertise with AI delivering actionable insights, strategic decision support, enhanced ROI, and operational excellence.

Service Packages

Basic

Omni Channel Support

Tailored monitoring systems for specific channels. Monitoring of up to 500 interactions per month.

Performance KPIs

Evaluation based on a standardized checklist.

Bilingual Agents

Support with English and French Quality Assurance.

Business Intelligence (BI) Reports

Real time reporting with actionable insights.

#bestdeal

Standard

Omni Channel Support

Tailored monitoring across multiple channels. Monitoring of up to 1000 interactions per month.

Performance KPIs

Customized evaluation criteria tailored to client needs.

Bilingual Agents

Support with English and French Quality Assurance.

Business Intelligence (BI) Reports

Real time reporting with actionable insights.

Root Cause Analysis

Monthly In-depth analysis to identify and address issues.

Premium

Omni Channel Support

Fully customized monitoring systems across all channels. Monitoring of up to 1500 interactions per month.

Performance KPIs

Customized evaluation criteria tailored to client needs.

Bilingual Agents

Support with English and French Quality Assurance.

Business Intelligence (BI) Reports

Real time reporting with actionable insights.

Root Cause Analysis

Monthly In-depth analysis to identify and address issues.

Process Development and Monitoring

Full process improvement and monitoring.

Training Needs Analysis (TNA)

Tailored training program development.

Case Studies

Boosting Agent Performance

A major telecommunications provider saw a 25% increase in customer satisfaction after implementing our tailored training programs based on our Training Needs Analysis.

Streamlining Operations

A healthcare client reduced call handling times by 15% through our customized performance dashboards, leading to enhanced service delivery.

Effective Sentiment Analysis

A retail company utilized our sentiment analysis tools, identifying key trends that improved their response strategies, resulting in a 20% increase in positive customer feedback.